I placed an order for six 18-pack packages, expecting a great deal considering the price tag. Unfortunately, my excitement was short-lived when I only received one pack. The offer seemed like a steal at first glance but upon closer inspection, it revealed itself as a major letdown.
The customer service team provided me with some much-needed assistance and promptly refunded me for the faulty product. They also advised me to place another order, which I did. To my dismay, this second shipment arrived in the same condition - one pack was missing from each of its 18 compartments.
Despite being reprimanded again and receiving a refund once more, I'm starting to feel like I've been taken for a ride. The only redeeming value I can find is the exceptional quality of Illy coffee, which has become my go-to choice after experiencing some subpar brews elsewhere.
K. Vexson - 13/08/2025